Returns & Exchanges

At Fiesta Factory Direct, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original condition within 30 days for a full refund.

Return Process

• 1.
  Initiate Your Return

  Log into your account or visit our online returns portal with your order number and email address to start the process and select the items you wish to return.

• 2.
  Print Your Label

  Once your request is approved, we will provide you with a pre-paid shipping label that you can print and attach to your return package.

• 3.
  Securely Package Items

  Place the items in their original packaging, ensuring they are well-protected to prevent damage during transit, and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  After our warehouse team inspects the returned goods, we will issue a refund to your original payment method within 5 to 7 business days.