Frequently Asked Questions
Everything you need to know about your Fiesta Factory Direct experience.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy?
We offer a 30-day return window for most items in their original packaging. Please note that shipping fees are non-refundable unless the item arrived damaged or defective.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. Shipping rates and delivery times vary based on the destination and package weight.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I handle a damaged or incorrect item?
If your order arrives damaged or contains the wrong item, please contact our customer support team within 48 hours of delivery with photos of the product and packaging for a replacement.
Can I cancel or modify my order after it's placed?
To ensure fast delivery, orders are processed quickly. You may cancel an order within 1 hour of placement; after that, we may be unable to make changes before the item ships.